Jetmaster Product Warranty – Terms & Conditions

Thank you for choosing Jetmaster. We are committed to providing reliable cleaning equipment and quality after-sales support. The following warranty terms apply to Jetmaster products purchased through our authorised channels.

Warranty Coverage

1. Products Covered

Jetmaster provides warranty protection for the following household-use products:

The warranty covers defects in materials or workmanship, including faulty components, from the date of purchase.

2. Warranty Eligibility

• Warranty applies only to products bought and used from our authorised distributors (Store Locator).

• Products purchased from overseas retailers or used outside the intended region are not covered.

• A valid proof of purchase (receipt/invoice) must be provided during claims. If the date cannot be verified, Jetmaster may refer to the product’s serial number to determine eligibility.

3. Warranty Claim Process

• To submit a warranty request:
• Provide your proof of purchase and/or Jetmaster warranty card.
• Deliver the product to an authorised service centre. Transportation or delivery costs are borne by the customer.
• Jetmaster technicians will assess the issue and determine whether the unit should be repaired or replaced.

Warranty Exclusions

The warranty does not cover damage resulting from any of the following:

A. Misuse or Improper Handling

• Incorrect operation, neglect, or failure to follow the product’s operating instructions.

• Use of non-approved accessories, spare parts, or chemicals.

• Modifying or attempting unauthorised repairs on the product.

B. External & Environmental Factors

• Natural disasters such as floods, landslides, or fires.

• Exposure to unsuitable storage conditions (e.g., dampness, extreme temperatures).

• Impurities or debris in the water supply affecting the pump or motor of pressure washers.

C. Incorrect Installation or Power Issues

• Damage caused by improper installation, mishandling, or using unsuitable extension cables.

• Low or unstable voltage and other electrical irregularities.

D. Commercial or Heavy-Duty Usage

• Use in commercial environments such as hostels, restaurants, laundromats, rental services, or multi-household applications.

• Products designated for domestic use only that are used for business purposes.

E. Wear & Tear Items

The following are not covered under warranty as they are considered consumables:

• Filters, brushes, hoses, seals, o-rings, accessories

• Fan blades, cloth bags, and similar replaceable parts